Customer support platform

The details described below are about a real project, but we can’t name our partner at the time.

Case study

FinTech

The customer support platform enabling operators to address inquiries from Bank clients. The Bank offers a comprehensive range of services related to financial transactions.

Challenge

Develop a convenient tool for providing high-quality customer support for the bank.

Solution

The AKDev team developed a high-load and secure сustomer support platform for the bank. We enabled rapid interaction between clients and operators via web chat. The primary business goal was to create a centralized channel for banking support.

A key technical challenge was implementing a fault-tolerant and scalable real-time messaging system. To achieve this, we built a WebSocket-based architecture using the RabbitMQ queue broker to distribute the load between operators, rank requests, and guarantee message delivery.

The frontend was built using React and Vue 3. The backend logic was implemented in Python. The entire infrastructure was deployed in Docker containers running Kubernetes to ensure high availability and scalability.

Customer support platform was completed by a team of 15 developers, 3 testers, a Scrum Master, a Product Owner, and a Team Lead using the Scrum method. During development, a critical flaw was identified and fixed during load testing of the message broker.

Interested in a similar solution for your business? Check out our Custom Software Development service.

Result

Our team has successfully implemented a customer support platform, providing prompt and secure chat responses to the Bank’s clients.

Used technologies

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