Case study

FinTech
The customer support platform enabling operators to address inquiries from Qiwi Bank clients. The Qiwi Bank offers a comprehensive range of services related to financial transactions.
Challenge
Develop a convenient tool for providing high-quality customer support for the bank.
Solution
Our team has successfully implemented a customer support platform, providing prompt and secure chat responses to the bank’s clients. We’ve created a fast chat system for handling customer inquiries, utilizing WebSocket technology with operator queues and client prioritization for enhanced security.
Result
Our team has successfully implemented a customer support platform, providing prompt and secure chat responses to Qiwi Bank’s clients.
Used technologies

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